Emergency Communication Services
In regions adopting the latest elevator codes, all buildings are required to provide a means for emergency personnel to
see inside the elevator and send text messages in case passengers are unable to communicate verbally. For elevators
equal to or over 60 feet of rise, video and text devices must also be added at a location within the building to allow
emergency responders to access the video/text capabilities.
To meet these code requirements, TK Elevator offers an emergency video and two-way communication system. This
code compliant system provides standard two-way voice calling as well as two-way text messaging for individuals
who are deaf, hard of hearing or speech impaired.
After installing the emergency video and two-way communication
systems on your elevators, TK Elevator offers professional emergency
services to utilize your systems
Multimedia monitoring
With the press of a button, elevator
passengers are connected to trained
elevator support personnel through
two-way audio. The support personnel
communicate with passengers to
assess the situation. When required,
they’ll send elevator technicians
to the building to rescue the
passengers and/or place calls
with emergency personnel.
In addition, elevator passengers
with hearing and visual impairments
can text message with support
personnel using your two-way
communication system. Support
personnel can also view a secure video
connection in the elevator to assess
the situation when there’s no verbal
response after passengers press the
emergency button
MAX Link - Voice
Using a cellular connection on
your elevator’s MAX IoT device,
you can receive all the features
and benefits of our emergency
communication services.
Multimedia web service
Have your own emergency monitoring
service? No problem. Get access to
cloud-hosted multimedia service to
ensure your monitoring team has the
tools required for a code-compliant
emergency response.